Privacy Policy

Chhabra Logistics Pty Ltd ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business and use our services. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By providing your personal information to us, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that is reasonably necessary for the operation of our logistics business and the provision of services to our clients. The types of information we may collect include:

• Quote request information: Your full name, company name, email address, phone number, freight type, origin and destination details, and any additional details you provide through our enquiry forms.
• Client account information: Business name, ABN, billing address, delivery addresses, and contact details for authorised representatives.
• Service-related information: Freight consignment details, pickup and delivery instructions, cargo descriptions, and scheduling preferences.
• Website usage data: Information collected automatically when you visit our website, including IP address, browser type, device information, pages visited, referral URLs, and the date and time of your visit.
• Cookie data: Information collected through cookies and similar technologies, as described in the Cookies section below.
• Communications: Records of your correspondence with us, including emails, phone calls, and messages submitted through our website.

We will only collect sensitive information (such as health or government identifier numbers) with your express consent, or where required or authorised by law. If you do not wish to provide certain personal information, we may be unable to provide you with particular services or respond to your enquiry.

2. How We Use Your Information

We use the personal information we collect for the following primary purposes:

• Responding to quote requests: Assessing your freight requirements and providing competitive quotations for transport, cartage, or warehousing services.
• Providing logistics services: Scheduling pickups and deliveries, managing consignments, arranging transport partners, and fulfilling our contractual obligations to you.
• Communication: Contacting you about your enquiries, bookings, service updates, delivery confirmations, and account-related matters.
• Billing and accounts: Processing payments, issuing invoices, managing accounts receivable, and maintaining financial records.
• Legal compliance: Meeting our obligations under transport regulations, customs and quarantine requirements, workplace health and safety laws, taxation laws, and other applicable legislation.
• Improving our services: Analysing website usage, gathering feedback, and enhancing the quality and efficiency of our operations and customer service.
• Security and fraud prevention: Verifying identity, detecting and preventing fraudulent activity, and protecting the safety of our operations.

We will not use your personal information for a purpose other than the primary purpose for which it was collected, or a directly related secondary purpose, unless you have consented or we are required or authorised by law to do so.

3. Information Sharing

We respect your privacy and are committed to safeguarding your personal information. We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• Transport partners and subcontractors: We may share consignment and delivery details with trusted transport partners, drivers, and warehouse operators engaged to deliver services on our behalf. These parties are bound by confidentiality obligations and may only use your information for the purpose of providing the agreed service.
• Government and regulatory agencies: We may disclose information to government bodies, customs authorities, transport regulators, or law enforcement agencies where required by law, or where it is necessary to comply with a legal obligation, court order, or regulatory request.
• IT service providers: We may engage third-party service providers (such as hosting, cloud storage, or software providers) to support our business operations. These providers operate under confidentiality agreements and are restricted from using your information for any other purpose.
• Professional advisors: We may share information with our lawyers, accountants, and auditors for the purpose of obtaining professional advice and meeting compliance obligations.
• Business transitions: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction, subject to the protections described in this policy.

We take reasonable steps to ensure that any third party we share information with handles it in accordance with applicable privacy laws and this policy.

4. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, misuse, alteration, or disclosure. Our security practices include:

• Storing personal information on secure servers located within Australia, wherever practicable.
• Restricting access to personal information to authorised personnel who require it to perform their duties.
• Using encryption and secure transmission protocols for sensitive data.
• Implementing firewalls, access controls, and regular security assessments.
• Training our staff on privacy obligations and data handling procedures.

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Retention periods are determined based on legal, regulatory, and operational requirements. When information is no longer required, we securely destroy or de-identify it in accordance with our records management procedures.

While we strive to protect your personal information, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how the website is used. Cookies are small text files stored on your device when you visit a website. The types of cookies we use include:

• Functional cookies: These enable core website functionality, such as remembering your cookie preferences and maintaining session state. They are necessary for the website to operate correctly.
• Analytics cookies: These allow us to collect anonymised or aggregated data about website traffic, page views, and user behaviour. This information helps us improve website performance and content.
• Preference cookies: These remember your settings and choices, such as language or region, to provide a more personalised experience.

We do not use cookies to collect sensitive personal information. When you first visit our website, you will see a cookie banner that allows you to accept or decline non-essential cookies. You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

For more information about how we handle cookies, please review this policy or contact us using the details in the Contact Information section below.

6. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have certain rights regarding the personal information we hold about you. These rights include:

• Access: You may request access to the personal information we hold about you. We will provide access in a reasonable manner, subject to any applicable exceptions under the law.
• Correction: You may request that we correct any personal information that is inaccurate, incomplete, or out of date. We will take reasonable steps to amend the information promptly.
• Deletion: In certain circumstances, you may request that we delete your personal information. We will consider such requests in accordance with our legal obligations and retention requirements.
• Complaints: If you believe we have breached our privacy obligations, you may lodge a complaint with us. We will investigate and respond to your complaint in a timely manner. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before processing your request.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below:

Company	Chhabra Logistics Pty Ltd
Email	services@chhabralogistics.com.au
Phone	02 0000 0000
Address	NSW 2150, Australia

We are committed to working with you to resolve any privacy concerns in a fair and timely manner. If you are not satisfied with our handling of a privacy matter, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes acceptance of the updated policy.